Refund Policy

We want you to be happy with what you pay for. This policy explains when you get credits or money back. It is part of our Terms of Service.

Failed videos: automatic

If a video fails to generate, the credits for that video go back to your account automatically. You do not need to contact us.

Credit packs

• You can get a full refund of a credit pack within 14 days of purchase if you have not used any credits from it.
• Once credits from a pack have been used, the pack cannot be refunded, because each video costs us money to make.
• If you were charged twice or charged by mistake, we will refund the extra charge.

Videos you did not like

AI results vary, so we cannot refund credits just because a video did not look the way you hoped. If a video is clearly broken (for example, no face, frozen or missing sound when sound was selected), email us within 7 days with your account email and the video, and we will return the credits.

How to ask

Email support@blinkpop.video from your account email with the date of purchase and what went wrong. We reply within 3 business days. Approved refunds go back to the original payment method through Stripe and usually arrive within 5 to 10 business days.

If you open a chargeback instead of contacting us, we may pause your account while the bank reviews it.

Your legal rights as a consumer are not affected by this policy.